Job Overview
We are seeking a highly skilled Senior Director of IT Software Engineering to spearhead our initiatives in Genesys Cloud. This pivotal role demands a subject matter expert who will utilize extensive knowledge of Genesys Cloud to lead a diverse team of engineers and contractors, ensuring the timely and successful execution of projects.
Key Responsibilities
- Drive the efficient and high-quality delivery of enhancements by ensuring clear and actionable requirements.
- Optimize project delivery by managing team members and vendor resources effectively.
- Participate in strategic planning activities, including PI planning and portfolio reviews, to identify and manage interdependencies with enterprise initiatives.
- Collaborate with vendor teams to maintain rigorous quality standards, holding them accountable for their deliverables.
- Tackle technical challenges and roadblocks throughout the enhancement delivery process.
Required Skills
- Expertise in Genesys Cloud, with proficiency in programming languages such as Java, C, or Python.
- Familiarity with cloud-based technologies including AWS, Afiniti, CallMiner, and MuleSoft is advantageous.
- Comprehensive understanding of SBCs, transport protocols, and toll-free network management.
- Proven experience with modern development methodologies such as CI/CD, deployment automation, and version control practices.
- Strong analytical and project management capabilities, adept at managing multiple projects under tight timelines.
Qualifications
- Bachelor's degree in a relevant technical discipline, preferably in computer science or engineering.
- 3-5 years of proven experience in implementing and operating Genesys Cloud, with a strong preference for candidates with large-scale contact center experience.
- Demonstrated operations experience in 24⁄7 environments, alongside a solid knowledge of production support practices and monitoring frameworks.
- Familiarity with large-scale development methodologies, including SAFe and Agile frameworks.
Career Growth Opportunities
Joining our team means entering a dynamic environment where you will not only lead significant projects but also have the opportunity for professional development and advancement within the company.
Company Culture And Values
Our organization prides itself on fostering an inclusive and engaging workplace culture that attracts and retains top talent. We value teamwork, innovation, and the continuous development of our employees.
Networking And Professional Opportunities
This position offers ample opportunities for networking, collaboration, and skill enhancement within a leading technology organization. You will be part of an esteemed professional network that promotes knowledge sharing and career development.
Compensation And Benefits
- Competitive salary based on experience and location.
- Base salary range: \(170,335 - \)309,235, exclusive of bonuses and benefits, which together offer a comprehensive compensation package.
- Fully remote position within the United States, with approximately 10% travel required.
- A background check may be necessary due to access to proprietary data.
Join Us
If you are poised to make a substantial impact in a pioneering technology environment, we invite you to apply today!
Employment Type: Full-Time